FAQ Frequently Asked Questions

What if my invoice is not displayed in the system and payment is due within one week? #Top

Invoices may not be displayed until one to two days prior to the expected due date. If the expected due date has been exceeded, please contact us by placing a comment or question in the “Contact Us via Email” section of the website.

I noticed that there was an amount in the “Discount” column on the remittance advice and I am not aware of any authorized discounts. #Top

Refer to your purchase order copy to verify the agreed upon deduction percentages. The amount in the “Discount” column can be a combination of discount types. The discount types may include invoice terms discounts, return allowances, purchase order discounts, handling allowances and co-op / marketing allowances.

If you believe there has been an error, please contact us by placing a comment or question in the “Contact Us via Email” section of the website.

I noticed that there was a negative number in the “Net Amount” column on the remittance advice. Is this the result of a debit memo? #Top

In most cases, a negative number in the “Net Amount” column is the result of a debit memo. Refer to the Department Store and/or Outlet Store Routing Guides for additional information regarding freight violations. For your convenience, we have added a link to both routing guides.

How do I dispute a debit memo or deduction? Can I dispute the debit memo or deduction online? #Top

All paperwork to support the disputed debit memo or deduction must be faxed, e-mailed, or mailed to your assigned Vendor Relations Associate. The required paperwork that must accompany each dispute is as follows:

• Unauthorized Deductions
  • Brief explanation of reason for disputing deduction.
  • Copy of the corresponding check remittance.
  • Copy of the invoice.
  • Any other documents that would support the dispute. (Example: Copy of Purchase Order)
• Freight Violations
  • Brief explanation of reason for disputing the debit memo.
  • Copy of debit memo.
  • Copy of the Bill of Lading and any other documents that verify how the goods were shipped.
• Concealed Shortage / Merchandise Not Received
  • Copy of the debit memo.
  • Copy of the invoice.
  • Signed Proof of Delivery/ Bill of Lading
  • Any other shipping documents that support the dispute.
• Pricing Differences
  • Brief explanation of reason for disputing the debit memo.
  • Copy of the debit memo.
  • Copy of the invoice.
  • Copy of the purchase order.
  • Any other documentation that would support the dispute.

How should I notify Beall’s of our remittance address and/or factor change? #Top

All address or factor changes must be communicated in writing and must be on your company’s letterhead. Changes can be mailed to the following address: